Ranha marketplace policy
Shipping & Delivery Policy
South Africa delivery baseline
Ranha's group service baseline follows the MedQ South Africa operating model: stocked goods are normally dispatched from Johannesburg for delivery within South Africa. Typical delivery for stocked items is 5–8 business days after order and availability confirmation.
Seller-specific fulfilment
Ranha is a marketplace. Independent sellers may dispatch from different locations and may use different couriers, delivery charges or lead times. Where the product page, seller catalogue or confirmed quotation states a different lead time, that seller-specific information applies.
Special-order and out-of-stock items
Special-order, imported, manufactured-to-order or temporarily unavailable products can take longer. The seller should confirm the expected lead time before the order becomes binding. Delivery estimates can also change because of courier, road, air-freight or supplier delays.
Delivery charges
Delivery charges depend on the seller, destination, parcel size, weight and service level. Any applicable delivery charge should be shown or confirmed before fulfilment. Large, bulky, hazardous or remote-area deliveries may require a separate quotation.
Damaged or missing parcels
If a parcel arrives damaged or does not arrive as expected, contact us or the relevant seller promptly with the order reference and available evidence. Keep the packaging and product until the claim or return route has been confirmed.
Group service office
Africawide House, 25 West Road, Houghton, Johannesburg 2041. For Ranha assistance email info@solutionq.co.za or WhatsApp +27 78 703 5553.