Ranha marketplace policy
Returns & Refunds Policy
Marketplace purchases
Ranha connects buyers with independent sellers. The seller shown on the product or service page is responsible for confirming the order, fulfilment and any seller-specific return conditions. Seller terms may add to this policy but may not remove rights that apply under South African law.
Standard eligible returns
For standard goods fulfilled directly through the Ranha group service operation, please request a return within 7 calendar days after delivery. Goods should be unused, complete and, where reasonably possible, in their original packaging. We will confirm the return route before goods are sent back.
Damaged, incorrect or defective goods
Please report damaged, incorrect or defective goods as soon as reasonably possible and include the order reference, seller name and photographs where useful. We will route the matter to the responsible seller or fulfilment team and arrange the appropriate remedy in accordance with applicable law.
Items that may have special restrictions
For hygiene-sensitive, medical, personalised, made-to-order, hazardous or specially sourced goods, return eligibility may be restricted once seals are broken, production has started or the goods cannot safely be resold. The product page, quotation or seller confirmation should identify any special condition before fulfilment.
Refund timing
Approved refunds are processed after the returned goods or supporting evidence have been assessed. The time for funds to reflect may depend on the original payment method and banking provider.
Contact
For return assistance contact info@solutionq.co.za or WhatsApp +27 78 703 5553. Group service office: Africawide House, 25 West Road, Houghton, Johannesburg 2041.